Teamug Originals Vert 400ml

BLUPURA PRODUCTS ONLY CAN BE  RENT FOR CORPORATE AND HOTELS & RESTAURANTS 

1. Introduction
   Welcome to ZILOWATER. By accessing or using this website (zilowater.com) and/or placing an order through it, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the site or purchase from it.

2. Services & Products
   ZILOWATER provides water filtration systems, accessories, delivery, installation and support services. All product descriptions, features, pricing and availability are subject to change without notice.

3. Ordering & Payment
   By placing an order you offer to purchase a product subject to these terms. ZILOWATER reserves the right to accept or decline any order for any reason. Payment must be completed via the methods provided on the site.

4. Installation & Service
   Where ZILOWATER performs installation or service (e.g., filter replacement, system installation), the customer must provide accurate information, access to the site, and ensure utilities (water, electricity) as required. Failure to do so may delay service and incur additional costs.

5. Delivery & Shipping
   Delivery timelines (e.g., Tuesdays & Fridays) apply as estimates only. ZILOWATER is not liable for delays due to circumstances beyond its control (weather, transport, customs). Free pick-up from showroom is subject to availability.

6. Warranty & Returns
   Products are covered by the manufacturer’s and/or ZILOWATER’s warranty as specified (for example: 1 year for standard products; 2 years for specified models). Claims must be made via ZILOWATER within the warranty period and subject to proper use, installation, and maintenance. Returns or refunds may be subject to inspection and approval and may incur restocking or shipping fees.

7. Limitation of Liability
   To the fullest extent allowed by law, ZILOWATER’s liability to you for any loss or damage (including indirect or consequential loss) arising from your use of the website or purchase of products/services is limited. ZILOWATER does not guarantee that products will be uninterrupted or error‐free.

8. Intellectual Property
   All content on the website (text, images, trademarks, logos) is the property of ZILOWATER or its licensors. You may not reproduce, distribute or use such content for commercial purposes without prior written permission.

9. User Conduct
   You agree to use the website only for lawful purposes. You must not attempt to interfere with the website’s operation or security, or misuse the service or system in any way.

10. Privacy & Data Protection
    Your personal information is handled in accordance with our Privacy Policy (link). By using the website you consent to collection, storage and processing of data as described in that policy.

11. Changes to Terms
    ZILOWATER reserves the right to modify, update or replace these Terms & Conditions at any time. The revised terms will be posted on the website with a new effective date. Continued use of the website or services after changes constitutes acceptance of the new terms.

12. Governing Law & Jurisdiction
    These Terms & Conditions shall be governed by and construed in accordance with the laws of Mauritius. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Mauritius.

13. Contact Us
    If you have questions about these Terms & Conditions, please contact ZILOWATER at contact@zilowater.comor by phone at +230 489 5453.

Effective Date: October 2025
Website: https://zilowater.com
Company: ZILOWATER Ltd — Mauritius

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1. Introduction

ZILOWATER values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or contact us.

By using our website, you agree to the practices described in this policy.

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2. Information We Collect

We may collect the following types of information:

• Personal details — name, phone number, email address, and delivery address.

• Order details — products purchased, payment method (no credit card details are stored by us).

• Technical data — IP address, browser type, and pages visited (through cookies and analytics tools).

• Communication data — messages or inquiries sent via our contact forms, email, or WhatsApp.

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3. How We Use Your Information

Your data is used to:

• Process and deliver your orders.

• Schedule installations and after-sales services.

• Communicate updates, offers, or maintenance reminders.

• Improve our website and customer experience.

• Comply with legal obligations (e.g., tax and warranty records).

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4. Cookies & Analytics

We use cookies to improve website performance and provide a better browsing experience.
Cookies help us understand visitor behaviour, remember preferences, and measure marketing campaigns.
You can manage or disable cookies in your browser settings.

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5. Data Sharing

We do not sell or rent your personal data.
We may share limited data with trusted partners such as:

• Delivery and installation providers.

• Payment processors (e.g., MCB Juice, MyT Money, or other local payment gateways).

• IT or website maintenance services under confidentiality agreements.

These partners only receive the data necessary to perform their services.

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6. Data Security

We use SSL encryption and secure hosting to protect your information.
However, no online transmission is 100% secure. ZILOWATER cannot be held liable for unauthorized access beyond its reasonable control.

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7. Data Retention

We keep your data for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
You may request deletion of your data at any time (see Section 8).

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8. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request corrections or deletion.

• Withdraw consent for marketing communications.

To exercise these rights, contact us at privacy@zilowater.com or +230 489 5453.

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9. External Links

Our website may contain links to third-party sites (e.g., social media or partners).
We are not responsible for their privacy practices or content.

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10. Changes to This Policy

ZILOWATER may update this Privacy Policy from time to time.
The latest version will always be available at zilowater.com/privacy-policy.
Continued use of the site after updates means you accept the revised policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 contact@zilowater.com
📞 +230 489 5453
🏢 ZILOWATER Ltd, Mauritius

Effective Date: October 2025
Company: ZILOWATER Ltd — Mauritius
Website: https://zilowater.com

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1. Overview

At ZILOWATER, customer satisfaction is our top priority.
If you are not completely satisfied with your purchase, we’ll do our best to make it right in accordance with this Refund & Return Policy.

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2. Eligibility for Returns

You may request a return or exchange within 7 days of delivery if:

• The product is defective or damaged upon arrival.

• You received the wrong item or model.

• The product has a manufacturing fault covered by warranty.

To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase (invoice or receipt).

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3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Used filters or filtration components that have been installed.

• Opened consumables (cartridges, filter media, membranes, etc.).

• Customized installations or on-site services already completed.

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4. Refund Process

Once your return is approved:

• Refunds will be made to your original payment method (bank transfer, Juice, or MyT Money) within 7–10 business days.

• Alternatively, you may choose a store credit or replacement product.

• Delivery or installation fees are non-refundable, unless the issue was due to our error.

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5. Warranty & Repairs

Products come with a warranty (typically 1–2 years, depending on model).
If a defect occurs within this period, ZILOWATER will repair or replace the product at no additional cost, subject to inspection.
Warranty does not cover misuse, improper installation by third parties, or physical damage.

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6. Order Cancellations

Orders can be cancelled within 24 hours of placement if they have not yet been processed or dispatched.
Once dispatched or installed, cancellations are no longer possible.

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7. How to Request a Return or Refund

To start the process, please contact us at:
📧 support@zilowater.com
📞 +230 489 5453

Include your order number, name, contact details, and reason for return.
Our team will review your request and provide instructions for pickup or return.

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8. Changes to This Policy

ZILOWATER reserves the right to update this Refund Policy at any time.
Any changes will be posted on our website with a revised effective date.