Terms and conditions

By using or submitting an order in this website, you are agreeing to the terms that appear below. So please read the below terms and conditions carefully.
To register with www.zilowater.com , you must be 18 years of age or over.
This website is operated by ZILO COMPANY LIMITED, BRN C 13118982 ,VAT 27241220
By using www.zilowater.com website you are bound by thoses Terms and conditions. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms and conditions.

ZILO COMPANY LIMITED, based at 22 CAP DAL, TAMARIN, MAURITIUS ( BRN C 13118982 / VAT 27241220) is the exclusive distributor for SODASTREAM and QWETCHproducts in Mauritius.
The main activity of the vendor ( the website) is the sale of water filtration products. These general Terms and Conditions of Sale apply to any order placed on the website www.zilowater.com . The Customer declares to have acknowledged and accepted the present general Terms of sale before placing an order. The act of placing an order implies full and unconditional acceptance of these Terms and Conditions. In the absence of express acceptance, no contrary condition shall be applicable to the seller.

PRODUCTS

Photographs and texts illustrating our products on offer are not contractual. In case of unavailability, the seller will inform the client as soon as possible after the order is made. The customer may then cancel or modify his order.
For exchange of CO2 cylinder , please note that client must have his empty cylinder ready to be given to the deliveryman , to have a full one in exchange. If the client do not have empty cylinder, deliveryman will not proceed with the exchange. You will also to pay for extra fee for another delivery. The amount is Rs 200 + VAT.

WARRANTY AND LIABILITY

We will not be deemed to be in breach of contract of of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

DEFECTIVE GOODS

We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing( mail : ), or by phoning our Customer Support team on +230 489 54 53.
We will fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, providing that you notify us within 2 days of delivery of the goods.
we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

DELIVERY & TRANSPORT

Delivery is free for orders with total amount above Rs 1000 (one thousand mauritian rupees) (VAT included). It should be noted that for orders below Rs 1000 (one thousand Mauritian rupees) (VAT included), you will have a delivery charge of Rs 200 ( two hundred Mauritian rupees) + VAT.
ZILO WATER will endeavour to deliver any order following your choice of the client for the delivery day following the order confirmation. This is an objective and does not represent a contractual obligation. Delivery times depend indeed on the distances to be covered and on other external factors. Exceeding the indicated delay or changing delivery day may not result in cancellation, refund or compensation.
Client can choose for delivery between 2 options : delivery or pick up the order in our shop in Tamarin during office hours (Monday to Friday from 9AM to 12AM and 1.30 PM to 5PM).
Furthermore, in case you are not present at the delivery of your order at the address communicated to us, ZILO WATER reserves the right to refuse delivery to a different address, or to deliver your order for free even if your total amount of your order is above Rs1000 (VAT included) (one thousand Mauritian rupees). You will have also to pay an extra fee of Rs 200 ( two hundred mauritian rupees) + VAT.
Orders can only be amended or cancelled by calling our Customer Support team on +230 489 54 53 during office hours ( 8.30AM to 12AM and 1.30PM to 5PM) , or emailing us on

Please note that orders cannot be amended or cancelled less then 24 hours before the scheduled delivery slot.

DELIVERY AREA

The delivery area is Mauritius except Rodrigues Island.
Our ZILOWATER team will contact you to organize delivery before 72 hours.
Client can also decide to pick up his order in our shop in Tamarin during office hours (Monday to Friday from 9AM to 12AM and 1.30 PM to 5PM).

PRICE

The prices listed on the website can be changed at any time. Prices are in Mauritian rupee and include all local taxes. Unless otherwise specified, invoices are payable net and without discount.

PROMOTIONAL OFFERS

Our products may be subject to promotional offers. Any special offer or package offered by ZILOWATER will be subject to these Terms and Conditions of Sale.

PAYMENT

Methods of payment accepted are bank cards, proposed through our platform of payment on line on the site  www.zilowater.com
The Site accepts payments only VISA and MASTERCARD credit cards.
All payments are secured by SSL (Secure Socket Layer).
When you use an online payment option, the information on your card is securely processed via the payment gateway of our banking partner.
Please rest assured that your card is safely encrypted when it circulates on Internet.
Important: It is the responsibility of the customer to check, within 48 hours, that the payment is what should have been paid and that the payment has been made. No claims can be made to ZILO WATER after 48 hour.

CONFIDENTIALITY & PERSONAL DATA

ZILO WATER will make every effort to ensure the confidentiality and security of the data transmitted over the web.
ZILO WATER reserves the right to collect data.

CUSTOMER COMPLAINTS

Any Customer complaints should be addressed to ZILOWATER Customers Support team, on